Bilva Farms
Shipping & Delivery Policy

Last updated: [Insert Date Here - e.g., July 27, 2024]


Our Commitment to Freshness

At Bilva Online, we are dedicated to delivering your farm-fresh products to your doorstep in the best possible condition and in a timely manner. This Shipping & Delivery Policy outlines our procedures, charges, and areas of service.


1. Delivery Areas

We currently offer delivery services to select pincodes within [Specify Cities/Regions, e.g., Bangalore, Mysore, and surrounding localities]. You can verify if your pincode is serviceable by entering it on our product pages or during the checkout process.

We are continually working to expand our delivery network. If your area is not currently covered, please check back periodically or contact us to express your interest.


2. Delivery Slots & Timelines

Fresh Produce (Fruits, Vegetables, Dairy):

To ensure maximum freshness, orders for fresh produce are typically delivered based on pre-defined delivery slots. Available slots will be displayed during the checkout process. Common delivery windows might be:

  • Morning Slot: [e.g., 7:00 AM - 10:00 AM]
  • Afternoon Slot: [e.g., 2:00 PM - 5:00 PM]
  • Evening Slot: [e.g., 6:00 PM - 9:00 PM]

The cut-off time for placing orders for a specific slot will be indicated at checkout. For example, orders placed before [e.g., 10:00 PM] are generally eligible for next-day delivery, subject to slot availability.


Other Products (e.g., Honey, Packaged Goods):

Non-perishable items may have slightly different delivery timelines, typically within [e.g., 1-3 business days] of order confirmation. We will provide an estimated delivery date at checkout.


While we strive to adhere to the selected delivery slots and estimated timelines, please note that unforeseen circumstances such as traffic congestion, extreme weather conditions, or other operational challenges may occasionally cause delays. We will endeavor to keep you informed in such cases.


3. Delivery Charges

  • Standard Delivery: We offer free delivery for all orders above a minimum value of ₹[Insert Minimum Order Value for Free Delivery, e.g., 500].
  • For orders below ₹[Insert Minimum Order Value for Free Delivery], a nominal delivery fee of ₹[Insert Delivery Fee, e.g., 50] will be applicable.
  • Any applicable delivery charges will be clearly displayed at the time of checkout before you make your payment.

4. Order Tracking

Once your order is dispatched, you may receive a notification (via SMS or email) with tracking information, if available through our delivery partners. For orders delivered by our own fleet, our customer service team can provide updates upon request.


5. Delivery Process

  • Our delivery personnel will attempt to contact you at the provided phone number if they face any difficulty locating your address or if you are unavailable at the time of delivery.
  • We request you to ensure that someone is available at the delivery address during the selected slot to receive the order.
  • In case of non-availability, our delivery personnel may attempt to re-deliver at a later time on the same day or the next day, depending on feasibility. Repeated unavailability may lead to order cancellation, and refund terms will apply as per our Cancellation & Refund Policy.
  • For gated communities or premises requiring entry permission, please ensure necessary arrangements are made for smooth delivery.

6. Product Packaging

We take utmost care in packaging your products to maintain their freshness and quality during transit. We use eco-friendly and food-grade packaging materials wherever possible, aligning with our commitment to sustainability.


7. Inspection upon Delivery

We encourage you to inspect the products upon delivery to ensure they are in good condition and match your order. In the rare event of any damage, spoilage, or discrepancy, please notify our delivery personnel immediately or contact our customer support within [e.g., 12 hours for perishables] of receiving the order, along with photographic evidence as outlined in our Cancellation & Refund Policy.


8. Farm Stay Bookings

This Shipping & Delivery Policy primarily applies to product orders. Details regarding arrival, check-in, and check-out for Farm Stay bookings will be provided in your booking confirmation and pre-arrival communications.


9. Amendments to the Policy

Bilva Online reserves the right to modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.


10. Contact Us

If you have any questions or require clarification regarding our Shipping & Delivery Policy, please do not hesitate to contact us:

  • Email: [Insert Your Contact Email from Admin Settings]
  • Phone: [Insert Your Contact Phone from Admin Settings]
  • Website: Via our Contact Us page.

The content for this page can be updated by an administrator in the Admin Settings section of the website.