Bilva Farms
Cancellation & Refund Policy

Last updated: [Insert Date Here - e.g., July 27, 2024]


Our Commitment

At Bilva Online, we are dedicated to providing you with the freshest farm products and a satisfactory shopping experience. This policy outlines the terms and conditions under which order cancellations and refunds are processed.


1. Order Cancellation

1.1 Cancellation by Customer

Fresh Produce (e.g., Fruits, Vegetables, Dairy Products):

  • You may cancel your order for fresh produce up to [e.g., 2 hours] before your selected delivery slot, or by [e.g., 6:00 PM IST] on the day prior to delivery, whichever is earlier. Please refer to the specific cancellation window mentioned at the time of placing your order or in your order confirmation email.
  • To request a cancellation, please contact our customer support team immediately via email at [Insert Your Contact Email from Admin Settings, e.g., support@bilvafarms.com] or by phone at [Insert Your Contact Phone from Admin Settings], quoting your Order ID.
  • Cancellations requested after the specified cut-off time may not be feasible, as your order might have already been processed, harvested, or dispatched.

Farm Stay Bookings:

  • Cancellation policies for farm stay bookings are unique to each booking and will be clearly stated during the booking process and in your confirmation email. Generally, a minimum notice period (e.g., 72 hours prior to check-in) is required for eligibility for a full or partial refund. Please refer to your specific booking confirmation for precise details.

1.2 Cancellation by Bilva Online

While we make every effort to fulfill all orders, Bilva Online reserves the right to cancel any order under certain circumstances, which may include, but are not limited to:

  • Unavailability of the product(s) due to unforeseen farming conditions or other supply issues.
  • Errors in product listing, description, or pricing on our website.
  • Delivery address falling outside our designated serviceable areas.
  • Detection of any fraudulent or unauthorized transaction.
  • Logistical challenges that prevent timely delivery.

Should we need to cancel your order, we will notify you at the earliest opportunity and initiate a full refund if any payment has already been made for the cancelled order or item(s).


2. Refund Policy

2.1 Eligibility for Refund

You may be eligible for a refund in the following situations:

  • Your order was cancelled by Bilva Online.
  • You cancelled your order within the permissible cancellation window as defined in section 1.1.
  • You received a product that was damaged, spoiled, or significantly different from what was described on our website. Such issues must be reported to us within [e.g., 12 hours for perishables, 24 hours for other items] of receiving the delivery, accompanied by clear photographic evidence.
  • Non-delivery of your order due to reasons attributable to Bilva Online.
  • For farm stay bookings, refunds are processed as per the specific cancellation terms applicable to your confirmed booking.

2.2 Refund Process

Upon approval of your refund request:

  • For pre-paid orders (credit card, debit card, net banking, UPI, wallets), refunds will be processed to the original mode of payment within [e.g., 5-7 business days] from the date of refund approval. The time taken for the refund to reflect in your account may vary depending on your bank or payment gateway's processing times.
  • For Cash on Delivery (COD) orders where a refund is applicable (e.g., for a product issue reported and verified upon delivery or shortly thereafter), we may arrange for the refund through a bank transfer or another mutually agreed-upon method. We will require your bank account details (Account Holder Name, Bank Name, Account Number, IFSC Code) for this purpose.

2.3 Non-Refundable Items and Situations

Please note that refunds may not be applicable in the following cases:

  • Products damaged due to improper storage or handling by the customer after delivery.
  • Requests for cancellation made after the stipulated cancellation window for the specific product or service.
  • Minor variations in size, shape, or color of natural farm produce, which are inherent to agricultural products.
  • For farm stay bookings, cancellations made outside the specified permissible window or in case of a no-show, as per the terms of the booking.
  • Items that are explicitly marked as non-returnable or non-refundable on the product page.

3. Returns Policy

Given the perishable nature of many of our products such as fresh fruits, vegetables, and dairy items, we generally do not accept returns once the products have been delivered and accepted by you, unless they fall under the eligibility criteria for a refund due to damage, spoilage, or incorrect item (as mentioned in section 2.1).

If you believe you have received a product that qualifies for a return based on these criteria, please contact our customer support team immediately with your order details and photographic evidence. We will assess the situation and guide you on the next steps.

For any non-perishable items, if a return policy is applicable, it will be clearly stated on the product's description page on our website.


4. Contact Us

For any questions regarding our Cancellation & Refund Policy, or to initiate a cancellation or refund request, please reach out to us:

  • Email: [Insert Your Contact Email from Admin Settings]
  • Phone: [Insert Your Contact Phone from Admin Settings]
  • Website: You can also use the contact form on our Contact Us page.

When contacting us, please have your Order ID and relevant details ready to help us assist you efficiently.


Bilva Online reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically. The content for this page can be updated by an administrator in the Admin Settings section of the website.